Information We Collect

When you sign up for our courses or browse our site, we gather different types of information. Some you give us directly, and some we collect automatically as you interact with our platform.

Personal Information You Provide

This includes details you share when creating an account, enrolling in programs, or contacting our support team. We're talking about your name, email address, phone number, and payment information. If you participate in our community forums or submit assignments, that content becomes part of your profile too.

Automatically Collected Data

Our systems log technical information like your IP address, browser type, device identifiers, and how you navigate through our courses. We use cookies and similar tracking technologies to remember your preferences and understand which lessons resonate most with learners.

How We Use Your Information

Your data serves specific purposes that directly benefit your learning journey. We're not collecting information just for the sake of it.

• Delivering course content and tracking your progress through modules
• Processing payments and managing your subscription or enrollment status
• Sending important updates about schedule changes, new course releases, or platform improvements
• Providing technical support when you run into issues
• Analyzing learning patterns to identify which teaching methods work best
• Preventing fraud and maintaining platform security
• Complying with legal obligations under Thai law and international regulations

We occasionally send educational content and course recommendations based on your interests. You can opt out of these communications anytime through your account settings or by clicking the unsubscribe link in our emails.

Data Storage and Security

We store your information on secure servers located in data centers that meet international security standards. Our technical team implements multiple layers of protection, including encryption, firewalls, and regular security audits.

Payment information gets handled through certified payment processors. We don't store complete credit card numbers on our servers. Instead, we keep tokenized references that let us process recurring payments without exposing your financial details.

Access Controls

Only authorized team members can access personal data, and they're trained on privacy practices. We maintain detailed logs of who accesses what information and when. Our staff signs confidentiality agreements as part of their employment.

Despite our precautions, no online system is completely immune to security breaches. If we discover unauthorized access to your data, we'll notify you within 72 hours and explain what happened, what information was affected, and what steps we're taking to address the situation.

Sharing Your Information

We work with a limited number of third-party services to operate our platform effectively. These partnerships involve sharing specific data as needed.

All third-party providers sign data processing agreements that require them to protect your information and use it only for specified purposes. We regularly review these partnerships to ensure they maintain appropriate security standards.

We might disclose information if required by Thai law enforcement, court orders, or legal processes. We'll notify you about such requests unless legally prohibited from doing so.

Your Privacy Rights

You have meaningful control over your personal information. These aren't just theoretical rights—we've built systems to help you exercise them.

Access and Portability

Request a copy of all personal data we hold about you. We'll provide it in a structured, machine-readable format within 30 days. This includes your profile information, course history, and any content you've submitted.

Correction and Updates

Found outdated information in your profile? You can update most details directly through your account dashboard. For data you can't change yourself, contact our support team at [email protected], and we'll make the corrections within five business days.

Deletion Rights

You can request complete deletion of your account and associated data. We'll remove your information within 60 days, though we may retain certain records for legal compliance (like transaction histories for tax purposes). Active course enrollments need to be completed or cancelled before we can process deletion requests.

Marketing Preferences

Opt out of promotional emails while still receiving essential course communications. Adjust these settings in your account preferences or click unsubscribe links in any marketing message.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device—to remember your preferences and understand how people use our platform. Some cookies are essential for basic functionality, while others help us improve your experience.

Essential Cookies

These keep you logged in, remember your language preferences, and maintain your course progress. You can't disable these without breaking core site functionality.

Analytics Cookies

We track which lessons get completed most often, where students tend to struggle, and how long people spend on different topics. This helps us refine our teaching approach. You can opt out of these through your browser settings.

Most browsers let you control cookie settings. Check your browser's help section for instructions on blocking or deleting cookies. Keep in mind that disabling cookies might limit some platform features.

Data Retention

We don't keep your information longer than necessary. Different types of data have different retention periods based on legal requirements and legitimate business needs.

• Active account data: Retained while your account remains open
• Course completion records: Kept for seven years to support credential verification
• Payment transactions: Maintained for ten years per Thai accounting regulations
• Marketing communications history: Deleted within three years after you unsubscribe
• Support ticket conversations: Archived after two years for quality assurance
• Website analytics: Anonymized after 26 months

When we delete data, we do so securely and permanently. Backup systems might retain copies for up to 90 additional days before those get overwritten.

International Data Transfers

While we're based in Thailand, some of our service providers operate servers in other countries. When we transfer data internationally, we use approved mechanisms like standard contractual clauses to ensure your information receives adequate protection regardless of location.

If you're accessing our services from outside Thailand, be aware that your information will be transferred to and processed in Thailand. By using our platform, you consent to this transfer and processing under Thai data protection laws.

Children's Privacy

Our services target adults interested in financial education. We don't knowingly collect information from anyone under 18. If you're a parent who discovers your child has provided us with personal information without consent, contact us immediately. We'll delete that data from our systems.

For learners aged 16-18, we require parental consent before creating an account. This applies to residents of Thailand and users from jurisdictions with similar age-based consent requirements.

Changes to This Policy

We update this policy occasionally to reflect new practices, legal requirements, or platform features. When we make significant changes, we'll notify you via email and post a notice on our website at least 30 days before the new terms take effect.

Minor clarifications or administrative updates might happen without advance notice. The "Last Updated" date at the top of this page shows when we most recently revised the policy. We recommend reviewing it periodically to stay informed about how we protect your information.